Returns and Refunds

Returns and Refunds

This policy is applicable to products purchased directly through Glow Culture Pty Ltd website.

We understand that you may change your mind, and that’s ok.  We offer a 30-day return policy, which means that you have 30 days after the date you receive your item to request a return.

To be eligible for a full refund, the product must be in the same condition that you received it, unused, and in its original packaging. You can easily request a return, by contacting us at info@glowcultureco.com.au.  Please provide your name, order number, and a reason for your request.

If your return is approved, we will notify you of its status once we receive it. Your refund will then be processed, and a credit will be applied to your original method of payment. Please note that refunds may take up to 5-10 working days to be processed.

Exchanges

We will replace items if they are defective or damaged so, please send us an email at info@glowcultureco.com.au if this happens to your delivery.

Where to send your return:

To return your product, please send it to Glow Culture Pty Ltd, Level 1/457-459 Elizabeth St, Surry Hills, NSW, 2010, Australia.

Please note that the customer is responsible for all return shipping charges except for faulty items or products damaged during transit. Shipping fees and taxes are non-refundable.